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cancelling auto-topup

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  • #1600
    alan_s
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    Hi there, I have set auto topup on my oyster card, but now that contactless credit cards can be used I want to cancel this.

    I went to the website to do so, but it doesn’t take effect until I touch in at a ticket gate. I didn’t visit london in the next 7 days, so it was cancelled.

    I will try again within 7 days of a vist. My credit is currently 10.50 – so normally it would top up when I next touch in. So my question is – will the topup cancel instruction be excuted before the topup? Or will I end up with 30 quid on my card – less the next journey? In the latter case I’d rather just go to a ticket office and get a full refund!

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