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Paddington Gates Overcharging

It’s come to my notice that there is a problem for travelcard holders on Oyster with the gates for platforms 2-5 at Paddington. If you travel in from the West using a ticket to the boundary of the highest zone on your travelcard, then touch out using your travelcard at those gates, you will be charged a fare from Heathrow using Heathrow Express. The same will also apply in reverse. That’s a £22/£25 interest free loan to TfL until the help desk issues a refund.

TfL are aware of the issue and I’m waiting for a response.

4 Responses

  1. That’s pretty strange considering Heathrow Express is almost exclusively booked for Platform 7

  2. Hi Donnie,

    Indeed. I think the same settings may be being used for all the low numbered platforms. Apart from HEx, all other users should be using contactless so won’t have the same problem.

  3. I think there are still problems at Paddington. I travelled from West Drayton to Great Portland Street earlier and my train happened to arrive one of the Heathrow Express platforms. As a result I got charged for two seperate journies instead of one. I’ll call the helpline tomorrow and I’m sure they will refund, but a bit annoying and will catch others out.

  4. Thanks George,

    I agree it will catch people out. I’ll pass on the comments.

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