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Archive for June, 2019

St Pancras Resolution of Overcharge

I’m delighted to be able to report that the issues at St Pancras over the two bank holiday weekends in May are being resolved.  A GTR spokeswoman said:

We apologise to the passengers impacted by this charging error. As soon as we were alerted to the isolated issue our revenue team worked with the technical team at TfL to ensure that everyone who was overcharged would be refunded automatically. These refunds should all be issued early next week. A permanent fix will be applied as soon as possible. In the meantime, we have agreed a process to avoid any impact to customers.

Overcharged at St Pancras?

Potentially hundreds of Thameslink passengers may have been overcharged over the two bank holiday weekends in May.  On both weekends the line between West Hampstead Thameslink and St Pancras (low level) was closed for engineering work.  Trains from Bedford/Luton terminated in platforms 1-4 at St Pancras (high level) and passengers wanting to continue south had to walk down to the low level platforms (A-B).  The problem is that there was no internal out-of-station interchange (OSI) set up between the Oyster validators for platforms 1-4 and the gateline for platforms A-B.  Thus a journey from Elstree to Blackfriars was charged as two journeys; Elstree to St Pancras and St Pancras to Blackfriars.

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Oyster Not Always Cheaper

Thanks to a keen visitor I can confirm that in certain circumstances a pair of full adult peak singles is more expensive than the paper anytime return.  The journey must be in a single zone (2, 3, 4, 5 or 6), be priced on the NR1 fare scale (see guide to fare scales) and both directions must be made at peak times (0630-0930 or 1600-1900).  There are some quite reasonable length journeys, especially in zones 2 and 6, like Caterham to Purley or Lewisham to Clapham Junction via Denmark Hill.  The peak Oyster single is £2.30 making £4.60 for a return while the paper return ticket is £4.40. Read the rest of this entry »

Hello Meridian Water

Monday 3rd June saw the opening of London’s newest station, Meridian Water.  It replaces the old Angel Road which has already seen quite a lot of demolition work since the last trains called there on Friday 31st May.  For the time being the service will be the same as that at Angel Road, but later this year a new shuttle service between Stratford and Meridian Water will start, providing an all day service, rather than the current peak hours only.

TfL’s single fare finder now includes Meridian Water which means that my fare finder can also show the fares.  As my station list is a simplified one (cutting out duplicates where two modes serve the same station) I have now removed the entry for Angel Road.

Revenue Protection

While travelling around London last weekend I came across this poster detailing the results of some targetted enforcement earlier in the year.  It’s a timely reminder that both TfL and the TOCs take revenue loss (fare evasion) very seriously. Read the rest of this entry »

Most Used OSIs May 2019

TfL have very kindly provided updated data showing how many journeys made use of each OSI in the system. The data was recorded over a four week period in April/May 2019. The top 3 remain the NR to LU interchanges at South London termini, though London Bridge has overtaken Victoria.  The accessible route OSI at Woodford has now started being regularly used while no-one now walks between Hackney Downs and Central other than by the  footbridge linking the two stations. The slightly lower figures for many entries is probably down to the fact that there were 3 bank holidays in the period.

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