Improved Online TopupJuly 20, 2017
Ordering top up online and collecting when making a journey has just been given a massive makeover. It also includes ordering travelcards. The key changes are as follows:
- No need to specify a station to pick it up from. It’s available from any station or tramstop which accepts Oyster for travel. You still need to pick it up as part of a journey. Buses and ticket machines cannot be used. (buses will be available later in the year)
- You only need to wait up to 30 minutes before the order can be picked up.
- It must be picked up within 3 days or the order will be cancelled and refunded automatically. This includes travelcard season tickets even if the start date is more than 3 days in advance.
Only newer Oyster cards can take advantage of this facility.When you log into Oyster online you will be told whether your Oyster is a first generation card or not. As far as I can tell these were issued up to sometime in 2010. If your card is a first generation card then you are recommended to arrange a replacement with the helpdesk. The cards will still work at the moment, but you won’t be able to add products online any morebut you won’t be able to use them with the new mobile app (due for release later this year).
I’ve got some serious rewriting of some pages on this site to attend to once I have full details confirmed.