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Helpdesk/Online Closure

The Oyster website will be unavailable between 2100 on Friday 2nd December and 1300 on Sunday 4th December for essential maintenance work. During this time the helpdesk will not have access to customer data either.

4 Responses

  1. I wish to know how I claim back overcharged payments in my oyster? I have previously had problems but let it go as amounts have been a pound or two, however on a journey on sat 24th was charged over 9 pound for a single journey from oxford circus to Richmond, which even on highest tariff should have been no more than 3.60,and yes I touch in and out religiously because of problems with previous over charging

  2. Hi Karen,

    Ouch! Your first call should be to the helpdesk. They can see what has happened. As long as there is a sensible explanation they should arrange a refund for collection at a station of your choice.

    For your own peace of mind I would also examine your journey history and/or request a statement. It sounds like you’ve multi-touched somewhere resulting in some incomplete journeys. The entry/exit charge for one incomplete journey on a Saturday is only £4.40, so I’m struggling to see how you’ve lost over £9.00.

    I hope you manage to sort it out.

  3. You always keep mentioning Helpdesk. Where is it…any undergrount assistant box?

    I topped up a montly oyster. took the money, but didnt top up. so need to reclaim the money.

  4. Hi Helis,

    You can contact the helpdesk on 0845 330 9876.

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