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Fare errors from Crayford, Bexley

I’m beginning to get a little annoyed about this now.  Someone seems to have forgotten to tell the fares manager that you can take direct trains from Crayford and Bexley to Woolwich Arsenal via Slade Green, and thus take the DLR under the river to Canning Town, West Ham and Stratford.  This means that there is no earthly reason for passengers to touch zone 2 when travelling to the East London suburbs.  But the Oyster system doesn’t agree.

What makes it worse is that often the TfL journey planner sensibly directs you over just that route, and helpfully confirms that you don’t leave zones 6-3.  Just today I needed to go to Romford.  It offered two routes, one via Woolwich and the DLR and the other via London Bridge and the Jubilee.  The DLR route was the quicker one, despite an error that suggests there are two separate stations at Woolwich requiring a 4 minute walk between them, so that is what I did.  The difference between a 4-zone and a 5-zone off-peak fare may only be 20p, but that’s not the point.  There’s a lengthy email about to head over to the Oyster helpdesk on this one.

4 Responses

  1. Mike Wooldridge

    Surely London Bridge is in Zone 1 anyway – I really cant see why it would ever charge a Zones 2-6 fare in this instance!

  2. Hi Mike,

    The route that the system thinks you take is via Lewisham and Canary Wharf (which is zone 2). The route that the TfL journey planner suggests is the rounder service to Woolwich Arsenal then Docklands to Stratford and this gets no nearer the centre than zone 3.

  3. Mike Wooldridge

    Ah yes, that makes sense – I’m guessing TFL have never bothered to update it since the Woolwich Arsenal extension opened! (Although I can see TFL putting in pink validators at Woolwich, rather than assuming that you’ll use that connection)

    (In fact, I can see on your Pink Validator page that it did used to have one!)

  4. Apparently through fares have to be approved by ATOC as well as TfL. And I’m not sure what to make of the pink validator at Woolwich Arsenal. I’ve been told that it was set up in error, but that sounds like a pretty major error to me. The validator in question is now just a standard platform entry/exit validator.

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