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Missing route in SW London

A site visitor queried why they had been charged the zone 1-3 cap instead of the expected zone 1-2 cap recently, and it has thrown up a missing route option between a number of stations in SW London.  The system thinks you’ve gone via zone 3 even when you haven’t.  The problem affects Putney and Wandsworth Town to Stockwell, Oval, Kennington, Elephant & Castle LU, Clapham South and Clapham Common.

In all cases the default route is zone 2-3 via Clapham Junction and Balham.  There is also a zone 2 route via Vauxhall and Stockwell and a zone 1-2 route via Waterloo (and other London Terminals).  What is missing is a zone 2 route via Clapham Junction and Clapham High Street/Clapham North.

Currently, if you use the interchange between Clapham High Street and Clapham North the system thinks you’ve used the default route because you haven’t followed one of the prescribed alternatives.  You are therefore overcharged for the single fare, and potentially subject to a higher cap.

The problem has been reported to the helpdesk yesterday and they have promised to pass it to the fares people on Monday.

2 Responses

  1. Also why does Wimbledon to Richmond cost more than Wimbledon Park to Richmond or Wimbledon to Kew Gardens?

  2. Hi Stuart,

    Wimbledon to Richmond is expected to be made via Clapham Junction using SWT and is therefore priced at the National Rail rate. The other two cases seem to be priced as if you make the journey via Earls Court and thus at the TfL LU rate. Whether you do or not is open to interpretation.

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