Missing route in SW LondonFeb 05, 2017
A site visitor queried why they had been charged the zone 1-3 cap instead of the expected zone 1-2 cap recently, and it has thrown up a missing route option between a number of stations in SW London. The system thinks you’ve gone via zone 3 even when you haven’t. The problem affects Putney and Wandsworth Town to Stockwell, Oval, Kennington, Elephant & Castle LU, Clapham South and Clapham Common.
In all cases the default route is zone 2-3 via Clapham Junction and Balham. There is also a zone 2 route via Vauxhall and Stockwell and a zone 1-2 route via Waterloo (and other London Terminals). What is missing is a zone 2 route via Clapham Junction and Clapham High Street/Clapham North.
Currently, if you use the interchange between Clapham High Street and Clapham North the system thinks you’ve used the default route because you haven’t followed one of the prescribed alternatives. You are therefore overcharged for the single fare, and potentially subject to a higher cap.
The problem has been reported to the helpdesk yesterday and they have promised to pass it to the fares people on Monday.