Missing Contactless touchesJul 22, 2015
Time for another update on my personal adventures. On Monday evening I decided to visit some of the new Overground lines and stations in North East London. I also took along my son with his zip card for company. Everything worked fine on the night, but examining my history the next day has highlighted a couple of missing touches, all of which were recorded on the zip card. At least one of the missing touches was made on the exact same reader within seconds.
The first miss was at Walthamstow Central which was a touch out on a validator. When we touched in at Walthamstow Queens Road my contactless has treated that as a touch out (it was a validator again). We touched the pink validator at Blackhorse Road which has been used as a touch in for me, meaning that I was outside the system between Walthamstow QR and Blackhorse Road. Not a disaster, but if I’d been revenue checked in that time?
Next stop was Tottenham Hale where the logical link between the LU and NR stations has been blocked off so that everyone has to go through two sets of gates. My son did the hokey-cokey at the NR gates (in-out-in again) so that his Oyster history wouldn’t end up in a circular journey or exceeding maximum journey time. Experience says that contactless will break an OSI to achieve this so I didn’t need the extra touches.
Onto Liverpool Street and my entry to the LU station has been missed. This was probably at the adjacent gate to the one my son used, but the gate definitely opened. Thus when I touched out at Bank it’s shown it as an incomplete journey and is offering to allow me to update the journey. I’ve declined at this stage because I’m not convinced it will then join all the segments together, especially given the other missing touch earlier on. It also didn’t join Bank and Cannon Street NR together, presumably because of the incomplete journey.
I have to stress that I’m confident that this will all get resolved, probably by the missing data mysteriously turning up in a day or so. It’s happened to me once before and all was fine. However, if the delay causes additional money to be taken from my account then it’s not really an ideal scenario. The other time I was actually undercharged to start with because the system tried to guess what I’d missed out and made somewhat of a hash of it.
And the really annoying thing? Google maps isn’t letting me show the new quick walking route between the Walthamstow stations yet, so the map page isn’t quite right. The route is signposted in both directions so people shouldn’t get lost, hopefully.