Same station re-entry problemsMar 27, 2012
Several visitors have reported problems when touching out and back in again at the same station. The system tries to combine the two journeys into one, often resulting in a pair of incomplete journeys when you get back to your starting station. But if your journey included an OSI en-route then you may well end up out of the system altogether and be given a penalty fare!
I’ve had reports of this happening at Marylebone, Tower Hill, Stratford, Lewisham, and most recently Blackfriars NR where my 16-year old son had an issue which put him at the mercy of Southeastern RPIs later on in the day. I sent TfL a FOI request to try and work out what was going on, but all they can say is that it’s probably emergency OSIs which by default allow re-entry and continuation of journey. The trouble is that in some of these cases there was no obvious emergency to justify an EOSI.
I have fed back a response to the FOI request saying that it is very worrying when unexpected behaviour ends up with a penalty fare being issued. I will also be following up my son’s experience with the helpdesk trying to find out exactly what went wrong.