Journey history – 2nd updateMar 02, 2012
The next stage of the journey history modifications has just gone live. The old, very difficult to understand, version has been discontinued in favour of an option to expand details for every journey. You no longer need to have bought online credit to access journey history and you can also see touches on pink validators and journeys covered by your travelcard. It even shows you when a journey is part travelcard and part pay-as-you-go. There are also buttons to produce a printer-friendly version and a CSV format file to load into spreadsheets. Unfortunately these additional formats do not seem to include the charging detail, but hopefully this can be added in a future release.
They are still collecting feedback and actively responding to it. There are even some features which are already earmarked for a future version, including more detail about how the charges are calculated, ability to sort and/or filter journeys, download to a PDF file and request a statement via email – presumably instantaneous rather than the current 2-3 day delay.
Perhaps the most useful addition is left to a single line at the bottom of the future improvements list. It says “Option to request adjustments to some pay as you go charges”. If this reduces the need to call the helpdesk to resolve issues then it will be a very worthwhile addition. I’ll be watching this one very closely.
The journey history page on this site will be updated shortly once I’ve had a chance to grab screen prints.