Early Teething ProblemsJan 19, 2010
Following our first trip, I repeatedly logged in to the Oyster online website over the weekend expecting to see details of the journey appear. I wanted to see how touch in and touch out would be recorded as previously I’d only ever used my card on buses. Monday morning came and still no sign – there must be a problem. I phoned the Oyster helpline and they could see the details on their screen. The person I spoke to sent an email to their technical team and the journey details finally appeared the next day.
It’s not ideal, but as an IT man myself I know how new systems will often exhibit unforseen issues at the start, so let’s see how this one progresses. I certainly need to be able to view journey history because you never quite know when something unexpected might go wrong.